Job Descriptions :
Technical Support and Quality Assurance Supervisor to provide enterprise-level assistance to our customers. And we expect you to become a manager to lead quality assurance and control department in the future. You will diagnose and troubleshoot our nylon film product problems and help our customers for product complains.
The responsibilities include resolving product defects to immediate support to our customer. You will also use e-mail to give client quick answer for simple product issues. For more complex problem that require nuanced instruction, you will often travel either domestically or abroad, or contact via phone and/or provide clear, written instructions and technical manuals.
- Experience and knowledge in Quality control activity and small group Kaizen activity, including :
a. Evaluation of parts and material (Method of use inspection tool such as CMM, Roundness meter and etc..)
b. Production process of parts
c. Annalise data by using Quality Control 7 tools
- Experience in QA field around 3 years
- Experience in Audit Quality Process, System and Product
- Understand about Quality Management System IATF 16949 / ISO TS 16949, ISO 9001 : 2008
- Understand about Core Tools (APQP, FMEA, Control Plane, SPC, MSA, PPAP)
- Handling of customer claim (investigation & report to customer)
- Coordinate the internal inspection for mass production parts
- Handling of internal NG parts and incoming parts
- Kaizen for Genba